Overview
Our refund and exchange policy lasts 30 days from the date you receive your order. If 30 days have passed, we cannot offer a refund or exchange.
To be eligible for a refund or exchange, the item must be in the same condition in which you received it, unused, and in its original packaging. If the item is returned in a condition that affects its value, the refund amount may be adjusted accordingly.
For refunds, the customer is responsible for the return shipping cost. Approved exchanges have no shipping cost.
Refunds
Once we receive and inspect your item, we will email you to confirm that we have received it and let you know whether your refund has been approved or rejected.
If your refund is approved, the refund will be processed to your original payment method within 5 business days.
Note: Original shipping charges are non-refundable. The refund will cover the purchase price of the returned item.
Late or Missing Refunds
If you have not received your refund, first check your bank or payment account.
If the refund is still not showing, contact your credit card company or payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at support@premiumcowhide.com.
Exchanges
We offer exchanges within 30 days for items that are damaged, defective, or have a sizing issue. Exchanges are not available simply because you do not like the item.
If you need to exchange an item, please contact us at support@premiumcowhide.com with your order number and exchange details. We will provide you with the instructions for completing the exchange.
Approved exchanges have no shipping cost.
Need Further Assistance?
If you have any questions about our Refund & Exchange Policy, please contact us at support@premiumcowhide.com. Our team will be happy to assist you.